Summary
Enterprises seek to modernize technology operations to meet the demands of modern business but lack industry data on the success of these initiatives and business outcomes. Which legacy best practices still make sense in the modern enterprise, and which should you leave behind? To help, we surveyed over 750 digital and IT professionals responsible for IT/digital decision-making and strategy to better understand the practices they use and how their choices relate to business value. This report focuses on the more traditional aspects of IT operations, such as incident management, change management, and shared services.
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