Trends Report

The State Of Small Business Banking In The US, 2023

A Pandemic, Economic Upheaval, And A Banking Crisis Have Heightened The Need For Better Digital Strategies To Serve SMBs

September 12th, 2023
With contributors:
David Hoffman , Sohm Gough , Tiffany Do , Kara Hartig


The digital disruption of small business banking continues apace. It began a dozen years ago, and new external shocks — including a pandemic, inflation, higher interest rates, and a crisis unfolding among vulnerable depositories — have amplified its effects. Yet small business owners and operators continue to conduct much of their businesses’ financial activities on mobile apps, and more than two-thirds of them are interested in using new financial technology (fintech) products and brands. This report outlines Forrester’s latest data on US small business banking and breaks down the fundamental trends reshaping small business banking around the world.

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