Data Overview Report

The State Of SMB Networks And Telecommunications: 2009

Business Data Services North America And Europe

August 7th, 2009
Ellen Daley, null
Ellen Daley
With contributors:
Heidi Shey , Brownlee Thomas, Ph.D. , Edward Radcliffe , Chétina Muteba


This document gives highlights of an extensive data set collected across North American and European firms via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q2 2009. Even given the current global economic crisis, small and medium-size businesses (SMBs) recognize the importance of networks and telecommunications (N&T) products and services — although spend is not as abundant as in earlier years. What are their investment and interest areas? Wireless and mobility and unified communications (UC). A new addition to this survey includes questions about how current economic conditions are affecting SMB N&T spending and where purchasing power lies within the organization for specific technologies.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.