Trends Report

The Three Customer Service Megatrends In 2023

Customer Service Takes Its Rightful Place At The CX Table

March 20th, 2023
Christina McAllister, Senior Analyst
Christina McAllister Senior Analyst
Max Ball, Principal Analyst
Max Ball Principal Analyst
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst
With contributors:
Ian Jacobs , Eleanor Theriault , Shayna Neuburg

Summary

In 2023, customer service will be critical for businesses navigating the economic downturn. Despite cost-cutting pressures, customer service leaders will focus on improving customer experience (CX) to boost loyalty and revenue. With the right strategies, customer service leaders cannot only weather the economic storm but also emerge as winners with long-term customer loyalty and business success. This report reveals the top three customer service megatrends that customer service leaders must pay attention to in 2023.

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