Trends Report

The Top Emerging Technologies In Banking In 2023

What’s Hot And What’s Worth Watching In 2023

January 25th, 2023
Jost Hoppermann, null
Jost Hoppermann


Over three-quarters of business and technology pros at banks expect to increase their spending on emerging technologies in the next 12 months, creating the potential for hype and fear of missing out. We identified nine emerging technologies that should be on the list of every bank, either now or later. We then organized them according to when firms can expect ROI. Four of the technologies are on Forrester’s top 10 emerging technologies list: natural language processing (NLP), explainable AI, privacy-preserving technologies, and Web3. Of these, NLP can create significant ROI today. We also included blockchain, conversational AI, low-code, metaverse, and natural language generation.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.