Trends Report

The Top Three Trends Shaping Information Governance In 2020: Cloud, AI, And Privacy

Key Findings From The Forrester/ARMA International Records Management Survey, Q4 2019

February 20th, 2020
With contributors:
Caleb Ewald , Daniel Hong , Hailey Colin , Peggy Dostie


Forrester Research and ARMA International fielded a joint survey of records and information management (RIM) professionals to understand the key trends and challenges facing the profession in 2020. Enterprise architecture (EA) pros must consider these trends as they make informed decisions and continue to support their legal, compliance, and information management peers in their planning for 2020 and beyond. This report summarizes the current trends to inform EA pros regarding support to their legal, compliance and information management peers.

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