Landscape Report

The Unified Communications As A Service Landscape, Q2 2023

Forrester’s Overview Of 23 Vendors

May 25th, 2023
With contributors:
Glenn O'Donnell , Sara Sjoblom , Diane Lynch


You can use unified-communication-as-a-service (UCaaS) tools to enable real-time and asynchronous communication, simplify and modernize collaboration, and automate work through integrations. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Use this report to understand the value you can expect from a UCaaS vendor, learn how vendors differ, and investigate options based on size and market focus.

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