Summary
Customer trust in US auto and insurance brands was flat in 2023 compared to 2022 and remained weak on average. Customer trust matters because trust drives revenue. Forrester’s Financial Services Customer Trust Index assesses the level of trust consumers have with their financial services providers. This report answers the question, “Which US auto and home insurers are earning the most customer trust and how are they earning that trust?” across 13 US auto and home insurance brands that were analyzed as part of the FS Customer Trust Index in 2023. Customer experience, digital, and marketing executives can use this report to improve their ongoing efforts to earn customers’ trust.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).