Trends Report

The US Luxury Auto Manufacturers Customer Experience Index, 2019

How US Luxury Auto Manufacturers Earn Loyalty With The Quality Of Their Experience

December 19th, 2019
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Michelle Yaiser, null
Michelle Yaiser
With contributors:
Harley Manning , Sam Karpinski , Ben Salamin , Shayna Neuburg

Summary

How well do leading luxury auto brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of nine luxury auto brands that were analyzed as part of the US Customer Experience Index (CX Index™). We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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