Data Overview Report

The US Utilities CX Index Rankings, 2024

How Utilities Firms Drive Success With The Quality Of Their Experience

August 30th, 2024
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
With contributors:
Rick Parrish , Emanuella Santos , Shayna Neuburg

A utility’s customer experience (CX) quality influences customer behaviors that affect the company’s success, like how willing customers are to comply with the utility’s directives. This report answers the question, “Which utilities provide the best CX, and how are they improving the quality of their experiences?” We reveal the complete rankings of the 25 utilities that we analyzed as part of the US Customer Experience Index (CX Index™) in 2024. CX professionals can use this report to inform their ongoing improvement efforts.

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