Trends Report

Five Key Areas For HCOs To Improve As They Face Supply Shortages Amid The Surge In Virtual Care Visits During The COVID-19 Pandemic

April 10th, 2020
Jeff Becker, null
Jeff Becker


Healthcare organizations must deploy a multipronged technology strategy to scale clinician capacity and meet the demand of patients with COVID-19 symptoms. Self-triage solutions provide an initial screening process for at-risk individuals or those experiencing symptoms to determine if they need testing, a virtual care visit, or to be seen in person for additional treatment; focus on solutions that provide a seamless experience leading back to the health system. Secure messaging will help providers support existing patients’ needs, allowing them to quickly address medication refills amid shelter-in-place orders and share information about available COVID-19 resources. Remote patient monitoring will not only demonstrate its value in a time of crisis but also have a lasting impact on how we manage chronic conditions after the pandemic. Patient flow technology and EHR workflow optimization enable capacity forecasting and automate administrative tasks, allowing providers to treat more patients faster.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.