Trends Report

Your IT Services’ Buying And Sourcing Strategy Needs A Post-COVID-19 Upgrade

May 22nd, 2020


Half of all global outsourcing sits in India; however, the future will belong to only those vendors fast enough to adopt nimbleness and change.
The COVID-19 crisis is ushering in a new era in supplier and customer interaction, which will require new and revised behaviors on both sides.
Existing business continuity plans must evolve to account for emerging, fluid risks that the new normal poses.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.