Trends Report

Use Four Key UX Design Principles To Optimize Your Self-Triage Solutions

June 12th, 2020
Arielle Trzcinski, null
Arielle Trzcinski
Andrew Hogan, null
Andrew Hogan


In the new COVID-19 norm of virtual-first healthcare, self-triage is more important than ever, but many of today’s existing solutions don’t make the cut. Self-triage is the key to new healthcare digital front-door solutions and provides a path for consumers to become customers. To optimize the user experience, focus on four key UX principles, designing for: emotion, action, mistakes, and mobile.

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