In The Wake Of The COVID-19 Crisis, French Financial Services Firms Must Respond To Changing Customer Needs And Behaviors

June 17th, 2020


In the wake of the COVID-19 pandemic, French consumers have found themselves struggling to manage their money, access customer service, and use digital tools that are not set up to perform certain financial tasks. Financial services firms need to provide

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.