To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed

Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
February 24th, 2020
With Contributors:
Seles Sebastin
and Bill Nagel


An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve their customer experience (CX). The findings apply well b

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