Tool

Tool: Calculate The ROI Of Your CX Transformation

Download This Interactive Tool And Complete It With Your Organization’s Data To Determine The ROI Of Your CX Transformation

October 29th, 2021
With contributors:
Harley Manning, Brian Mukasa, Shayna Neuburg

Summary

Customer experience (CX) leaders who want to make the case for investing in CX must build an ROI model. To do that, they need to estimate the benefits and determine the costs of CX transformation. Using this information, they can create a model of the business impact of improving CX. In this report, CX leaders will find a business case tool that they can download, update with the correct data and assumptions for their organization, and then use to calculate the ROI of their CX efforts over a three-year period.

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