Report

Trend: Consumers Will Expect Brands To Anticipate Their Needs And Act On Their Behalf

August 21st, 2020

Summary

Forrester is covering the key technology trends that CIOs should be attuned to in 2020, including brands anticipating and acting on behalf of customer needs.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.