Summary
Slowing economic growth, increased government scrutiny, and more empowered consumers are challenging retail banking in Australia and New Zealand (ANZ). Differentiated experiences will drive success, and digital is at the heart of that differentiation. Tomorrow's winners will be use digital technology to create value for customers and help them achieve the outcomes they want most. This report focuses on the drivers shaping the retail banking landscape and the key actions that digital business strategy teams at ANZ banks must take over the next year.
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