Trends Report

Trends 2017: North American Digital Banking

Digital Executives Need Stronger Foundations To Create New Customer Value

July 24th, 2017
Alyson Clarke, Principal Analyst
Alyson Clarke Principal Analyst
With contributors:
Peter Wannemacher , Benjamin Ensor , Adrian Chapman , Mike Chirokas

Summary

Slow economic growth, low interest margins, regulatory uncertainty, increased competition, and changing consumer needs are challenging the retail banking industry in North America. Differentiated experiences will drive success, and tomorrow's winners will use digital technology to create new value for customers and help them achieve the outcomes they most desire. This report focuses on the drivers shaping the retail banking landscape and the key actions that digital business strategy teams at US and Canadian banks must take through the remainder of 2017.

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