Best Practice Report

Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

Public Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

June 19th, 2020
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
With contributors:
Brian Mukasa , Harley Manning , Shayna Neuburg

Summary

Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support individuals, businesses, and their own employees. This report for government customer experience professionals describes 25 innovations from 21 countries, aptly demonstrating that necessity is the mother of invention.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.