Trend Report

UK Consumers Keep Calm And Carry On

Michelle Beeson
May 15, 2020

Summary

We asked UK online adults about their financial situation and spending patterns during the pandemic lockdown; CMOs should read this to understand their concerns and needs. Thanks to COVID-19, 67% of UK online adults are anxious about the economy; 38% are reviewing their spending and financial situation to prepare for the economic impact, post-pandemic. UK consumers are focusing on necessary spending, which now includes in-home on-demand entertainment alongside groceries and household products. During this time, UK consumers want the companies they interact with to give them valuable information about operations/opening hours as well as advice on health, well-being, and their financial situation.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).