Unified Communications (UC) Strategy Development

When developing a unified communications (UC) strategy implementation road map, IT infrastructure and operations managers should evaluate their short-term objectives and long-term plans. Steps include identifying end user requirements and estimating budgets and timelines to produce a realistic strategy that supports the goals of your business. A UC strategic plan should also include a quantifiable ROI based on process enhancements that improve business communications and reduce costs. This report identifies five key steps for building a successful UC strategy that reflects your business priorities. It also describes services offered by leading UC services providers that facilitate successful UC upgrades with services including initial planning, design, implementing, and managing. Building a sound strategy makes it more likely that your company will realize its benefits and gain high user acceptance.