Data Snapshot

US Online Shoppers Expect Retailers To Provide Real-Time Information On Their Websites

August 2nd, 2021
Gene Leganza, null
Gene Leganza
Brandon Shaik, null
Brandon Shaik
With contributor:

When shopping online, US online adults want real-time product information at their fingertips. Over 80% of shoppers said it’s important for retailers to provide the estimated date/time of arrival for products on their website, and 78% said providing in-store availability was important to them. This report is a snapshot of Forrester’s data on US online adults’ expectations for retail websites.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($395).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.