Data Snapshot

US Online Shoppers Expect Retailers To Provide Real-Time Information On Their Websites

August 2nd, 2021
Gene Leganza, null
Gene Leganza
Brandon Shaik, null
Brandon Shaik
With contributor:
Srividya Sridharan

When shopping online, US online adults want real-time product information at their fingertips. Over 80% of shoppers said it’s important for retailers to provide the estimated date/time of arrival for products on their website, and 78% said providing in-store availability was important to them. This report is a snapshot of Forrester’s data on US online adults’ expectations for retail websites.

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