Best Practice Report

Use 10 Criteria To Choose Your Process Automation Platform

Can Process Automation Platforms Get Any More Confusing? Forrester’s Template Can Help

June 2nd, 2023
Craig Le Clair, VP, Principal Analyst
Craig Le Clair VP, Principal Analyst
With contributors:
Glenn O'Donnell , Audrey Lynch

Summary

Enterprises struggle to compare options for modernizing processes in areas such as customer service, onboarding, government regulation, and insurance claims. Choices now include digital process automation (DPA), intelligent automation (IA), AI-led platforms, enterprise apps, and systems integrator (SI)-delivered niche solutions. A 10-point decision guide compares strengths and weakness as well as future support for the automation fabric (AF).

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