Best Practice Report

Use A Balanced Scorecard To Measure The Enterprise Value Of Automation

December 13th, 2023
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
With contributors:
Frederic Giron , Arjun Kalra , Bill Nagel

Summary

The way we measure the value of automation is inadequate. Even in organizations where business leaders see automation as a vital tool for digital business transformation, automation teams still default to reporting the value of automation in terms of cost or effort savings. While this is understandable — cost and hours are easy to measure and report — it only offers a partial view. As automation becomes more strategic and critical to a company’s business, its value vastly transcends cost savings. Firms require a more holistic approach to capturing, measuring, and reporting on the holistic strategic impact that automation has. This report offers alternative ways to capture automation’s full value.

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