Use Context To Drive A Seamless UC&C Service Layer

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of devices. Enabling the underlying open architecture in support of the "4A" principle of anyone, anywhere, on anything, and at any time is an important step. But it is not the only step needed to position the enterprise for future success. Infrastructure and operations (I&O) professionals will also need to transform enterprise communications and collaboration resource delivery to wrench real value from that open access. To that end, this report presents Forrester's vision of how unified communications and collaboration (UC&C) will meet the needs of today's empowered employees, as well as how we envision the technology evolving to meet the demands of the future for real-time, meaningful access to resources in an information-laden environment.