Trends Report

Use Customers’ Data To Simplify Mobile Banking Tasks

November 22nd, 2019

Summary

Poor planning on the back end forces mobile banking customers to retype information or repeat manual tasks. Banks should only ask for information that they don’t already have when the customer fills out a form. Don’t ask customers a long list of questions about financial details that the app can track. Automate the manual tasks of mobile banking, but allow customers to make corrections.

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