Best Practice Report

Use Forrester’s Four P’s Of IT Operating Model Design To Enhance IT Performance

Align Protocols, Performance, Principles, And Process To Optimize Your Operating Model Process Success

September 8th, 2023
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Fiona Mark , Sam Higgins , Michael Kearney

Summary

Approaches to IT operating model design are constantly evolving, and technology executives face many challenges when implementing organizational change. Forrester and its clients have cocreated models and frameworks to help tech execs tackle these challenges. Forrester’s four P’s model — protocols, performance, principles, and processes — enables tech execs to enhance organizational performance, create future fit environments, and support adaptive business models.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.