Use Insights To Continuously Adapt Your Operating Model For Performance

High-performing IT organizations deliver the right value to external customers and internal stakeholders at the right time. But how do they do it? They do it by using insights to drive continuous improvement across the six layers of their operating model — customer, service, capability, structure, governance, and leadership. By capturing relevant data and using insights from that data, high-performing IT organizations accelerate growth, minimize risk, increase operational efficiencies, optimize technology costs, and improve time-to-market. These benefits result from focused development of core capabilities and investment in the technology and data assets that enable the transfer of value to the customer.