Using New Communications Technology Models Shifts Strategy For Services Sourcing

Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by continuously cutting costs across the different service categories, from fixed telephony to data networks, Internet access, and mobile services. But as business globalization continues maturing, it's becoming imperative that SVM organizations in distributed firms define a new strategic plan for telecommunications and mobility sourcing that provides continuous improvement and also future-proofs investments in these technologies. In addition to cost efficiencies, the strategic plan needs to offer the businesses more options regarding how new and integrated communications technologies are delivered and paid for. This report outlines Forrester's perspective on strategic planning for SVM executives working on telecommunications and mobility services sourcing to help you shift away from historical priorities focused on cost and a fairly static set of commodity services to work more closely with select providers and deliver more choices to the business that include third-party managed services.