Trends Report

Vendor Landscape: Services Procurement In 2016 And Beyond

Opening Online B2B Commerce To The Opportunity Beyond Contingent Staff

August 4th, 2016
With contributors:
Christopher Andrews , Andy Hoar , Eric Brown , Rachael Klehm , Ian McPherson

Summary

Services procurement software is designed to help sourcing and vendor management professionals and CIOs manage their services spending. While this market has seen strong growth, the product has mostly been used for contingent workers. The much bigger opportunity lies with professional and business services, but there are major obstacles, especially on the supplier side. The key to wider adoption of services eProcurement will be helping service providers tie eCommerce integration into services procurement. DCR Workforce, IBM Emptoris, IQNavigator, Oracle, PRO Unlimited, and SAP Fieldglass are well-positioned, but none have found the magic solution yet.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.