Vendor Management Efforts Fuel Services Buying

In the second quarter of this year, Forrester surveyed 1,002 North American and European IT services decision-makers to gain a better understanding of their vendor management practices and priorities. We learned that a significant portion of enterprises plan to expand their vendor management capabilities in the next 12 months. Compared with enterprises with no such plans, vendor management-focused firms are more likely to outsource various IT services and use third-party consultants, are more aggressive users of offshore, and have higher levels of satisfaction with their suppliers.