Trends Report

Vendor Positioning Review: IT Services And Outsourcing Providers, Q3 2007

September 19th, 2007
With contributors:
Bradford Holmes , Thomas Mendel, Ph.D. , Daniel Krauss , Norbert Kriebel


Forrester evaluated four of the top 10 leading IT services and outsourcing providers across 15 criteria and three services domains to determine their positioning on the provider continuum between information technology (IT) and business technology (BT) services. We found that Accenture and CSC have gained an early lead as they fully embrace the BT paradigm in their corporate positioning — although in their services positioning, neither player can fully match up to the BT promise. Meanwhile, Infosys is also moving aggressively toward BT in its corporate positioning, but, in many instances, its services positioning cannot sustain its corporate ambition. Finally, while HP is more technology-focused in its corporate positioning, it has started to embrace BT in its messaging to enterprise clients. Nevertheless, the company remains focused on IT decision-makers as the primary decision stakeholders for its enterprise services.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.