Trends Report

What Customers Are Saying About Their Digital Operations Platforms

November 5th, 2020
With contributors:
Allen Bonde , Alessia Stewart


Digital business leaders exploring or entering their digital operations platform (DOP) transformation can learn from those who have already started the journey. Forrester surveyed 53 DOP customers to better understand the primary consideration when choosing a product, satisfaction levels with the functionality, pain points they would like improved, and advice they would give their peers who are considering purchasing a DOP. Overall, customers expressed general satisfaction with their DOPs. However, traditional business app pain points persist, including the need for better integration among components and the user interface. Before taking the next phase of your DOP journey, read our latest Forrester Wave™ evaluations for manufacturers, service providers, and distributors, or schedule an inquiry to discuss your DOP transformation strategy.

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