Trends Report

What Vendor Strategists Need To Know About Lean — The Hot Topic For CIOs Right Now

October 29th, 2009
With contributor:
Edward Radcliffe

Summary

As smart executives delve into the core of Lean Thinking, the role of technology in Lean-based performance improvements becomes abundantly clear. Senior executives expect their chief information officers (CIOs) to drive improvements in the effectiveness and efficiency of technology usage as well as core business processes. When applying Lean as a performance improvement strategy, CIOs increasingly hone in on four essential practices: 1) specifying value from a business perspective using five principles; 2) defining improvement goals top-down in terms of delivery, costs, and quality; 3) implementing improvements bottom-up by eliminating waste from processes; and 4) synchronizing the top-down and bottom-up levels. Smart product and services vendors will react now and tune their product and service offerings to these new client requirements.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.