Report

Why And How To Lead A CX Transformation

The Executive Overview Of The CX Transformation Playbook
January 27th, 2021
With Contributors:
Amelia Nickels
and Shayna Neuburg

Summary

A laser-like focus on CX is the best path to business success. Forrester has proven this by analyzing major brands' financial results and showing that they correlate with how customers perceive their interactions with those brands. Few companies have achi

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