Summary
For years, customer-facing digital efforts have mostly focused on websites, apps, and newer touchpoints like wearables and connected devices. Going forward, digital leaders and their teams will not just influence a company’s strategy; they will define a company’s value proposition and shape its revenue streams, positioning, business model, and product innovation. So how does a digital leader construct a successful strategy that propels the company forward? This report outlines why digital strategies need a shared direction and specific guiding principles to drive growth. It also describes the components that digital leaders will need to build digital successful strategies.
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