How To Report

Your Underused SaaS Apps Are Prime Targets For Trimming Tech Budgets

May 26th, 2020
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
Kalyan Sumanam, Vice President, Principal Consultant
Kalyan Sumanam Vice President, Principal Consultant
Mark Bartrick, Principal Consultant
Mark Bartrick Principal Consultant
Duncan Jones, null
Duncan Jones
Allen Bonde, null
Allen Bonde

Summary

You likely have hundreds of software-as-a-service (SaaS) apps, some critical and some just lying around. You can save money without compromising impact with a careful SaaS discovery, assessment, and optimization strategy. Identify a function or business scenario with many SaaS applications and a business sponsor ready to engage, typically in marketing, collaboration, productivity, sales, or analytics and sometimes in finance, customer care, or business operations. Use Forrester’s three-step SaaS rationalization process — discover, assess, and optimize — to methodically evaluate the impact, costs, and risks of each application. Work with business sponsors to determine what to do with each app: Retire unused or underused apps; combine redundant apps; and/or renegotiate contracts for apps you will keep.

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