Director of Experiences, Bridgestone

With over three decades immersed in the dynamic world of product and experience design, management, and enterprise user experience, Dan (he/him) has evolved into a sought-after voice in transformation and digital strategy leadership. His diverse career has taken him across a spectrum of industries, from retail and healthcare to automotive and aerospace, collaborating with Fortune 20 through 200 companies to drive meaningful change.

Dan has a proven track record of delivering significant impact. He currently leads digital transformation across all customer marketing touchpoints, encompassing web, mobile apps, and omni-channel experiences, directly influencing over $3 billion in matched revenue and engaging 17 million annual customer visits to retail locations. Previously, he spearheaded digital transformation efforts for a $5 billion business unit, focusing on sales, lead, and call center experience design. Through strategic stakeholder engagement, his leadership not only met but exceeded all target metrics, achieving a remarkable 150% increase in associate efficiencies and improved Voice of the Customer (VOC) scores.

His experience extends to large-scale organizational change, having managed a 15-person UX team in the transformation of HR experiences impacting core systems for 440,000 associates. In the healthcare sector, Dan developed and maintained a two-year roadmap for a digital suite of consumer-facing apps within a $300 million portfolio.