SVP Sales and Partnerships, Thematic

Gary Batroff leads Sales and Partnerships at Thematic, an AI-powered text analytics platform that transforms customer feedback at scale to help companies improve CX metrics, drive growth, and boost retention. With over 15 years of experience in CX, market research, and strategic solutions, Gary specializes in turning noisy, unstructured feedback into actionable, prioritized insights. Prior to joining Thematic, he held senior roles at Medallia and Thunderhead, where he helped organizations achieve growth—whether through journey orchestration or by aligning teams and developing the competencies required for successful CX transformation. Gary is passionate about making data work for people and helping teams act faster and smarter on what customers are really saying.