Customer Experience Executive, NAB

Melissa Grasso is an Executive in Customer Experience at NAB, where she enables teams to listen to, learn from and act on customer feedback at scale. Her work is focused on the intersection of customer experience, human behaviour and organisational change. Melissa is particularly interested in what helps people trust, adopt and use AI well, and how leaders can create the clarity, capability and conditions needed to translate new technology into better outcomes for customers and colleagues.