Head of Solution Strategy for Technology, Media, and Telecom, Qualtrics

Menon Billingsley, MS in Economics, is the Head of Solution Strategy for the Technology, Media, and Telecom at Qualtrics. Menon is a trusted advisor to Fortune 500 companies, specializing in experience management strategies, change management, CX governance, and best practices. Before joining Qualtrics, she gained significant experience as a CX practitioner at Western Union and Time Warner Telecom (now Lumen), where she played a key role in re-envisioning mature global voice of customer programs and building new initiatives from the ground up. In addition to her expertise in customer experience and strategy, Menon has ten years of experience as a professor of business. As a facilitator, educator, and consultant, she is passionate about partnering with organizations to leverage customer insights for innovation and uncovering the hidden potential in people and processes.