Senior Director, Digital Experience, Cisco

Monica Koedel plays an instrumental role in accelerating Cisco’s digital strategy. As Cisco’s Senior Director for Digital Experience, she oversees a high-performing team of digital experience experts, data analysts, stakeholder researchers, and platform architects focused on delivering fully-connected interactions across the entire customer and partner lifecycle. Monica has built a massive data-driven infrastructure to deliver an industry-leading digital experience for customers and partners. Her team has been reimagining Cisco.com as re-platforming it to the cloud and adding innovative capabilities including customer trials, commerce, and personalization. One of the largest corporate websites in the world, Cisco.com draws 50M unique visitors, publishes in 27 languages across 59 country sites. In 2017, Monica was named one of DMN’s 40Under40 leaders. She has earned a number of industry honors including the SiriusDecisions ROI Award and Oracle Markie Awards. Her team has been recognized as a five-time International Customer Experience Award winner.