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Christopher Condo

Principal Analyst

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Chris serves application development and delivery professionals. He is part of Forrester's coverage of agile-plus-DevOps and the technologies that support it, such as continuous integration, continuous delivery, and open source software and tools. Of particular interest is Chris’ coverage of emerging tool categories, such as value stream management (VSM) solutions that help map, measure, govern, and visualize workflow through the software delivery process and feature management tools that enable software experimentation and selective delivery strategies. Chris is co-maintainer of Forrester’s modern application delivery playbook and stands behind its vision for a more holistic, systems-oriented approach to application design and development.

Previous Work Experience

Chris’ previous work experience includes being a software developer at Microsoft, where he was one of the original team members for the Office 365 project. His work included helping to develop a distributed feature toggle system affectionately known as the configurator, co-developing a cloud configuration management system to automatically configure Azure servers from XML, and being part of the team that helped secure the main O365 portal from DDoS attacks, and during normal hours of work, Chris helped develop the Office 365 management web portal along with numerous other products and projects that preceded Office 365.

In addition to his nearly 14 years at Microsoft, Chris has worn many hats and performed many roles in software development from managing a small remote team at Microsoft to leading an enterprise consulting team for Altran that spanned North America and India. Chris has held roles in product management and sales and has an appreciation for the business side of software development. So it’s no surprise that Chris’ past experience directly influences his coverage and themes, including the concepts around product-led teams, adopting DevOps at scale, using experimentation to test and learn faster, using data to drive improvements, and understanding that at the end of the day, software development needs to deliver business value.

Education

Chris graduated from UMass Lowell with a BS in computer science.

Chris serves application development and delivery professionals. He is part of Forrester's coverage of agile-plus-DevOps and the technologies that support it, such as continuous integration, continuous delivery, and open source software and tools. Of particular interest is Chris’ coverage of emerging tool categories, such as value stream management (VSM) solutions that help map, measure, govern, and visualize workflow through the software delivery process and feature management tools that enable software experimentation and selective delivery strategies. Chris is co-maintainer of Forrester’s modern application delivery playbook and stands behind its vision for a more holistic, systems-oriented approach to application design and development.

Previous Work Experience

Chris’ previous work experience includes being a software developer at Microsoft, where he was one of the original team members for the Office 365 project. His work included helping to develop a distributed feature toggle system affectionately known as the configurator, co-developing a cloud configuration management system to automatically configure Azure servers from XML, and being part of the team that helped secure the main O365 portal from DDoS attacks, and during normal hours of work, Chris helped develop the Office 365 management web portal along with numerous other products and projects that preceded Office 365.

In addition to his nearly 14 years at Microsoft, Chris has worn many hats and performed many roles in software development from managing a small remote team at Microsoft to leading an enterprise consulting team for Altran that spanned North America and India. Chris has held roles in product management and sales and has an appreciation for the business side of software development. So it’s no surprise that Chris’ past experience directly influences his coverage and themes, including the concepts around product-led teams, adopting DevOps at scale, using experimentation to test and learn faster, using data to drive improvements, and understanding that at the end of the day, software development needs to deliver business value.

Education

Chris graduated from UMass Lowell with a BS in computer science.

Christopher Condo's Most Recent Research

Research

Experimentation Will Change How You Develop Software

AD&D Pros Improve Release Cadence And Quality When Experimenting In Production
March 17th, 2021 | Christopher Condo

Many organizations struggle to get their software over the finish line. In fact, our research shows that even though application development and delivery...

12 min read
Research

Integrated Value Stream Management Benefits Business and Development Leaders

Roadmap: The Agile Software Leadership Playbook
February 24th, 2021 | Margo Visitacion, Christopher Condo

Business leaders see development as a black box and struggle to understand its costs and priorities. Meanwhile, development leaders are often left in the...

7 min read
Research

The Forrester Tech Tide™: Continuous Software Delivery, Q1 2021

Tools And Technology: The Modern Application Delivery Playbook
February 12th, 2021 | Diego Lo Giudice, Christopher Condo

Continuous software delivery (CSD) is critical to firms' ability to win, serve, and retain customers. To accelerate their performance in CSD, companies...

18 min read
Research

Put Customers At The Center Of Tech Processes

Intermediate Level: Process Practices For IT Transformation
February 1st, 2021 | Christopher Condo, Margo Visitacion

Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices...

8 min read
Research

Adaptive Enterprises Create Sustainable Process Innovation

Advanced Level: Process Practices For IT Transformation
February 1st, 2021 | Margo Visitacion, Christopher Condo

Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes...

10 min read