Executive Leadership Exchange (ELE)
For Qualified Executives Only
The Executive Leadership Exchange (ELE) is a qualification-only program. It is designed to deliver a premium experience for C-level CX, Marketing, and Digital Executives. The program will expand on the Forrester thought leadership presented at the conference and create a private senior executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities.
This program is offered by invitation/application only. Invitations will be extended closer to the event date. Please contact events@forrester.com with any questions.
Private Executive Sessions
Attend private sessions featuring sneak peeks of sessions and exclusive Q&As
Priority Analyst 1-On-1 Booking
Receive priority booking for 1-on-1 networking and guidance meetings with our best-in-class analysts and experts.
Exclusive Analyst Networking Sessions And Receptions
Identify challenges and solve problems in small group collaborations with Forrester experts and enjoy premium reception and dining experiences with peers.
Immersive Experience
An immersive, trading‑floor simulation where teams will pick their own CX adventure. Participants will split into competing teams focused on cost discipline or growth. Guided by brand promise, competitive context, and Forrester Total Experience Score and drivers, they will then choose which journey types to pursue: hygiene, table-stakes, or signature. These choices will shape the paths they follow, the returns they seek, and the investments they can win in a live, Dutch‑style auction. The experience makes trade‑offs visible and unavoidable, leaving teams with sharper priorities, a coherent investment portfolio, and a journey vision grounded in real constraints.
Forrester’s Total Experience Honour
Celebrate Europe’s leader in holistic experience. Forrester’s Total Experience Honour recognises an organisation that sets the benchmark for exceptional brand, customer, and employee experiences. This is your chance to learn from Europe’s best-in-class example — how unified alignment drives growth, strengthens brand promise, and empowers an engaged workforce.
Recognised At CX Summit EMEA
Join us as we spotlight the honouree’s story and uncover strategies you can apply to accelerate your own transformation.
What Makes It Unique?
Unlike application-based awards, this honour is editorially selected by Forrester analysts using global benchmarks, making it a highly credible recognition of experience leadership in Europe.
New: Future Leaders Program
Future Leaders is new program designed to provide young professionals with unique exposure to Forrester frameworks, networking opportunities, and specialized content geared towards making an impact early in one’s career.
The program is targeted at young professionals, nominated by senior sponsors in their organizations, attending CX Summit EMEA 2026. Forrester will also arrange specialized networking opportunities for the Forrester Future Leaders cohort throughout the event.
Nominations are due May 12, 2026.
CX Summit EMEA · June 8–10, 2026 · Amsterdam
Contact us at events@forrester.com.