Executive Leadership Exchange (ELE)
For Qualified Executives Only
The Executive Leadership Exchange (ELE) is a qualification-only program. It is designed to deliver a premium experience for C-level CX, Marketing, and Digital Executives. The program will expand on the Forrester thought leadership presented at the conference and create a private senior executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities.
This program is offered by invitation/application only. Invitations will be extended closer to the event date. Please contact events@forrester.com with any questions.
Private Executive Sessions
Attend private sessions featuring sneak peeks of sessions and exclusive Q&As
Priority Analyst 1-On-1 Booking
Receive priority booking for 1-on-1 networking and guidance meetings with our best-in-class analysts and experts.
Exclusive Analyst Networking Sessions And Receptions
Identify challenges and solve problems in small group collaborations with Forrester experts and enjoy premium reception and dining experiences with peers.
Forrester Women's Leadership Program
Focused. Intentional. Transformative.
This year’s Forrester Women’s Leadership Program is built on the belief that focus drives intentionality, and intentionality creates transformation. By addressing challenges and breaking down barriers, the program empowers women to approach their careers with clarity and purpose.
Through open discussions and opportunities to build meaningful relationships, participants gain practical tools and strategies to create lasting change and advance professionally in a rapidly evolving workplace. Designed to foster connection and growth across CX, B2C marketing, and Digital, this program invites everyone to join the journey toward impactful transformation.
Forrester Certification
CX Event Certification: Advance To Journey Management
Many organizations invest heavily in journey mapping, yet maps rarely drive consistent outcomes. The next frontier is using journeys as an operating system to prioritize improvements, mobilize stakeholders, and drive measurable value. By participating in this Forrester event Certification program, you’ll walk away with practical steps to help your organization advance from journey mapping to journey management for continuous CX improvement thanks to better insights, speed, and governance.
This Certification program provides in-person event attendees with a curated experience, guided practice applying Forrester’s ideas and frameworks to their own organization, and the opportunity to earn professional recognition by completing the program requirements.
Certification Requirements:
- Attend the kickoff workshop OR Immersive Experience
- Attend a selection of keynote and breakout sessions
- Complete reflection exercises based on what you learned
- Explore additional learnings asynchronously in the online course
- Optional: Attend one analyst-led roundtable
- Optional: Attend certification wrap-up session
See our filtered agenda for details on all the sessions you can attend throughout CX Summit EMEA to earn a professional certificate and badge.
Immersive Experience
Trading Floor for CX: Prioritize What Truly Moves the Needle
An immersive, trading‑floor simulation where teams will pick their own CX adventure. Participants will split into competing teams focused on cost discipline or growth. Guided by brand promise, competitive context, and Forrester Total Experience Score and drivers, they will then choose which journey types to pursue: hygiene, table-stakes, or signature. These choices will shape the paths they follow, the returns they seek, and the investments they can win in a live, Dutch‑style auction. The experience makes trade‑offs visible and unavoidable, leaving teams with sharper priorities, a coherent investment portfolio, and a journey vision grounded in real constraints.
See our filtered agenda for details on the Immersive Experience throughout CX Summit EMEA.
Forrester’s Total Experience Honour
Celebrate Europe’s leader in holistic experience. Forrester’s Total Experience Honour recognises an organisation that sets the benchmark for exceptional brand, customer, and employee experiences. This is your chance to learn from Europe’s best-in-class example — how unified alignment drives growth, strengthens brand promise, and empowers an engaged workforce.
Recognised At CX Summit EMEA
Join us as we spotlight the honouree’s story and uncover strategies you can apply to accelerate your own transformation.
What Makes It Unique?
Unlike application-based awards, this honour is editorially selected by Forrester analysts using global benchmarks, making it a highly credible recognition of experience leadership in Europe.
New: Future Leaders Program
Future Leaders is new program designed to provide young professionals with unique exposure to Forrester frameworks, networking opportunities, and specialized content geared towards making an impact early in one’s career.
The program is targeted at young professionals, nominated by senior sponsors in their organizations, attending CX Summit EMEA 2026. Forrester will also arrange specialized networking opportunities for the Forrester Future Leaders cohort throughout the event.
Nominations are due May 12, 2026.
CX Summit EMEA · June 8–10, 2026 · Amsterdam
Contact us at events@forrester.com.