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Forrester Forums are different. Join our experts in CX, digital transformation, privacy and security, and marketing for immersive experiences. These events offer inspirational content from industry innovators, deep-dive sessions on niche topics you care about, and high-caliber networking with peers that share your title, industry, and mindset. Add on 1:1 time with analysts and skill-building workshops for an inspiring and productive experience.
Forsta is the world’s leading Experience and Research technology company bringing clients a new frontier of customer experience. Our Voice of the Customer tools are simple enough to deploy in days, powerful enough to tailor to your exact needs, all supported by our world class consulting services. Together we grow smarter and faster as we bring customer experience research to life. Forsta was born through the merger of Confirmit and FocusVision.
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.
In the age of the customer, Customer Experience (CX) has become the key way to differentiate your brand, or risk damaging your brand! We all know that your customer is going to have SOME kind of experience, good, bad or indifferent, every time they interact with your company. These interactions span the entire customer lifecycle across marketing, commerce, sales, and service. What makes all of this even trickier is that customers get to choose the channel, device and time that they choose to engage with you. With the world’s most complete CX footprint, only Oracle can connect every engagement your customer has with your brand.
UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.