Executive Leadership Exchange (ELE)
For Qualified Executives Only
The Executive Leadership Exchange (ELE) is a qualification-only program. It is designed to deliver a premium experience for C-level CX, Marketing, and Digital Executives. The program will expand on the Forrester thought leadership presented at the conference and create a private senior executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities.
This program is offered by invitation/application only. Invitations will be extended closer to the event date. Please contact events@forrester.com with any questions.
Private Executive Sessions
Attend private sessions featuring sneak peeks of sessions and exclusive Q&As
Priority Analyst 1-On-1 Booking
Receive priority booking for 1-on-1 networking and guidance meetings with our best-in-class analysts and experts.
Exclusive Analyst Networking Sessions And Receptions
Identify challenges and solve problems in small group collaborations with Forrester experts and enjoy premium reception and dining experiences with peers.
Forrester Women's Leadership Breakfast
Focused. Intentional. Transformative.
This year’s Forrester Women’s Leadership Breakfast is built on the belief that focus drives intentionality, and intentionality creates transformation. By addressing challenges and breaking down barriers, the program empowers women to approach their careers with clarity and purpose.
Through open discussions and opportunities to build meaningful relationships, participants gain practical tools and strategies to create lasting change and advance professionally in a rapidly evolving workplace. Designed to foster connection and growth across CX, B2C marketing, and Digital, this program invites everyone to join the journey toward impactful transformation.
Forrester’s Total Experience Honor
Celebrate North America’s leaders in holistic experience. Forrester’s Total Experience Honor recognizes organizations that set the benchmark for exceptional brand, customer, and employee experiences. This is your chance to learn from North America’s best-in-class examples — how unified alignment drives growth, strengthens brand promise, and empowers an engaged workforce.
Recognized At CX Forum East
Join us as we spotlight the honoree’s story and uncover strategies you can apply to accelerate your own transformation.
What Makes It Unique?
Unlike application-based awards, this honor is editorially selected by Forrester analysts using global benchmarks, making it a highly credible recognition of experience leadership in North America.
New: Future Leaders Program
Future Leaders is new program designed to provide young professionals with unique exposure to Forrester frameworks, networking opportunities, and specialized content geared towards making an impact early in one’s career.
The program is targeted at young professionals, nominated by senior sponsors in their organizations, attending CX Forum East 2026. Forrester will also arrange specialized networking opportunities for the Forrester Future Leaders cohort throughout the event.
Nominations are due May 12, 2026.
Forrester Certification
CX Event Certification: Advance To Journey Management
Many organizations invest heavily in journey mapping, yet maps rarely drive consistent outcomes. The next frontier is using journeys as an operating system to prioritize improvements, mobilize stakeholders, and drive measurable value. By participating in this Forrester event Certification program, you’ll walk away with practical steps to help your organization advance from journey mapping to journey management for continuous CX improvement thanks to better insights, speed, and governance.
This Certification program provides in-person event attendees with a curated experience, guided practice applying Forrester’s ideas and frameworks to their own organization, and the opportunity to earn professional recognition by completing the program requirements.
Certification Requirements:
- Attend the kickoff workshop
- Attend a selection of keynote and breakout sessions
- Complete reflection exercises based on what you learned
- Explore additional learnings asynchronously in the online course
- Optional: Attend one analyst-led roundtable
- Optional: Attend certification wrap-up session
- Attend three breakout sessions
- Attend one analyst-led roundtable
- Attend one additional workshop
- Attend certification lunch
See our filtered agenda for details on all the sessions you can attend throughout CX North America to earn a professional certificate and badge.
CX Forum East · June 16–17, 2026 · New York City
This event has a limited capacity and is expected to sell out.
Please register early to guarantee your spot.