Keynote Speakers
Duncan Wardle
Former Head of Innovation & Creativity,
Disney, Lucasfilm, Marvel & Pixar
Stephanie Gordon
Director, Loyalty Strategy,
The Home Depot
Mike Mahar
SVP, Head of Commercial Technology, Digital & Loyalty Products,
Wyndham Hotels & Resorts
Tony Sorensen
Chief Information Officer,
Five9
George Colony
CEO,
Forrester
Rick Parrish
VP, Research Director,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Colleen Fazio
Senior Analyst,
Forrester
Jess Lloyd
Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Guest Speakers
Dror Avieli
Managing Director & Vice President, Customer Success,
ConsenSys
Blake Carter
Head of Change Management,
Pepsico
Peggy Costabile
VP, Digital and Demand Marketing,
Bridgestone
Nancy Flowers
Vice President of Customer Experience Strategy and Design,
Voya Financial
Jenn Garbach
Chief Marketing Officer,
PNC Bank
Santosh Gunaseelan
Director of Creative Personalization, Optimization, and Design,
Amazon Ads
Chris Lettau
Senior Director, Customer Service Platforms,
SiriusXM
Caleb Schmidt
Senior Vice President & Head of Enterprise Experience Design,
U.S. Bank
Kelly Marie Smith
Corporate Vice President and Head of Experience AI & Innovation,
New York Life
Duncan Wardle
Former Head of Innovation & Creativity,
Disney, Lucasfilm, Marvel & Pixar
Forrester Speakers
Max Ball
Principal Analyst,
Forrester
Gina Bhawalkar
Principal Analyst,
Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester
Emily Collins
VP, Research Director,
Forrester
George Colony
CEO,
Forrester
Su Doyle
Principal Analyst,
Forrester
Colleen Fazio
Senior Analyst,
Forrester
Chuck Gahun
Principal Analyst,
Forrester
David Johnson
Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Zeid Khater
Analyst,
Forrester
Jess Lloyd
Principal Analyst,
Forrester
Elisabeth Medaris
Director of Experience & Operations, Forrester Certification,
Forrester
Rick Parrish
VP, Research Director,
Forrester
Emily Pfeiffer
Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Mike Proulx
VP, Research Director,
Forrester
Ron Rogowski
VP, Executive Partner,
Forrester
Betsy Summers
Principal Analyst,
Forrester
Fiona Swerdlow
VP, Research Director,
Forrester
Katy Tynan
VP, Principal Analyst,
Forrester
Judy Weader
Principal Analyst,
Forrester
Jenna Wohead
Director, Product Management,
Forrester
Case Study Speakers
jD Buckley
CX Strategy,
Synchrony
Kaitlen Elmore
Sr. Director, Voice of the Customer Programs,
Concentrix
Jason Grosso
ABS Kids,
Vice President of Information Technology
Mike Hayes
AVP of Strategic Sales,
Dialpad
Asif Majeed
Senior Manager – Global Contact Centers CX, Performance and Analytics,
United Airlines
Andrew Peterson
Co-CEO & Co-founder,
Clozd
Chris Reese
VP, Managed Services, and AI Value,
Cresta
Andy Reiger
Senior Manager, Customer Experience,
Hill's Pet Nutrition
Tarcisio Ribeiro
Meta,
Managing Director of Americas Monetization Partnerships