Keynote Speakers

Duncan Wardle
Former Head of Innovation & Creativity,
Disney, Lucasfilm, Marvel & Pixar

George Colony
CEO,
Forrester

Rick Parrish
VP, Research Director,
Forrester

Keith Johnston
VP, Group Director,
Forrester

Colleen Fazio
Senior Analyst,
Forrester

Jess Lloyd
Principal Analyst,
Forrester

James L. McQuivey, PhD
VP, Research Director,
Forrester
Guest Speakers

Dror Avieli
Managing Director & Vice President, Customer Success,
ConsenSys

Nancy Flowers
Vice President of Customer Experience Strategy and Design,
Voya Financial

Santosh Gunaseelan
Director of Creative Personalization, Optimization, and Design,
Amazon Ads

Amy Hu
Chief Marketing and Experience Officer,
New York Life

Caleb Schmidt
Senior Vice President & Head of Enterprise Experience Design,
U.S. Bank

Duncan Wardle
Former Head of Innovation & Creativity,
Disney, Lucasfilm, Marvel & Pixar
Forrester Speakers

Max Ball
Principal Analyst,
Forrester

Gina Bhawalkar
Principal Analyst,
Forrester

Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester

Emily Collins
VP, Research Director,
Forrester

George Colony
CEO,
Forrester

Su Doyle
Principal Analyst,
Forrester

Colleen Fazio
Senior Analyst,
Forrester

Chuck Gahun
Principal Analyst,
Forrester

David Johnson
Principal Analyst,
Forrester

Keith Johnston
VP, Group Director,
Forrester

Zeid Khater
Analyst,
Forrester

Jess Lloyd
Principal Analyst,
Forrester

Rick Parrish
VP, Research Director,
Forrester

Emily Pfeiffer
Principal Analyst,
Forrester

James L. McQuivey, PhD
VP, Research Director,
Forrester

Mike Proulx
VP, Research Director,
Forrester

Ron Rogowski
VP, Executive Partner,
Forrester

Betsy Summers
Principal Analyst,
Forrester

Fiona Swerdlow
VP, Research Director,
Forrester

Katy Tynan
VP, Principal Analyst,
Forrester

Judy Weader
Principal Analyst,
Forrester

Jenna Wohead
Director, Product Management,
Forrester
Case Study Speakers
CX Forum East · June 16–17, 2026 · New York City
This event has a limited capacity and is expected to sell out.
Please register early to guarantee your spot.
