Sponsor A Forrester Event
Forrester Events brings together a premium audience of top business and technology leaders and influencers across our B2B, Customer Experience, Security & Risk, Data Strategy & Insights and Technology & Innovation Forums.
Gain valuable exposure through speaking opportunities, product demos, a centrally located exhibit space, conference passes, and more.
Acoustic (formerly IBM watson marketing and commerce) is the world’s leading independent AI-powered marketing cloud. With total focus on the marketer, we dedicate all of our efforts to making them more successful. We provide an open marketing ecosystem comprised of intuitive, AI-powered products, helping our clients change the way they work and achieve their best results ever. Acoustic serves an international client base of more than 3,500 brands including many Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions. Acoustic is headquartered in New York City, with offices and teams across the globe.
Reputation.com helps companies delight their customers at every touchpoint by helping them to Get Found, Get Chosen, and Get Better. Your reputation is built from every interaction a person has with your brand—from search to sale, first use to renewal, customer service call to service review. If you’re not proactively soliciting, consolidating, promoting, and acting on feedback at every stage of the journey, consumers will take their business elsewhere. That’s why we’re dedicated to building the only integrated platform that helps companies foster lasting loyalty.
Our Saas platform is used by household brand names across 77 unique industries, and by utilising 29 patents we hold, our customers enjoy features and functionality simply not available anywhere else. We operate globally from our 8 offices and employ over 400 people who are experts in what we offer.
Your reputation is the pulse of your organisation, in today’s Feedback Economy, you need to have a 360-degree view of your online brand to ensure you stay on top of the narrative and connect effectively with your customers. Your reputation matters. With Reputation.com as your ORM and CX partner of choice, you can optimise it!
Forsta is the world’s leading Experience and Research technology company bringing clients a new frontier of customer experience. Our Voice of the Customer tools are simple enough to deploy in days, powerful enough to tailor to your exact needs, all supported by our world class consulting services. Together we grow smarter and faster as we bring customer experience research to life. Forsta was born through the merger of Confirmit and FocusVision.
Digital transformation is changing our world. As the leader in Enterprise Cloud Data Management, we’re prepared to provide you with the foresight to realize new growth opportunities. We invite you to explore all that Informatica has to offer—and unleash the power of data to drive your next intelligent disruption.
Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships.
Follow us at www.alida.com and engage with us on social media @alidaCXM.
Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels.
Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way.
With over a decade of industry experience, Infobip has expanded to include 70+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected to over 700 telecom networks. More than 350 billion customer interactions are being processed yearly across our full range of communication channels. Customers of Infobip are Uber, Bolt, Unicef and Unilever.
The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Momentive is a leader in agile experience management that empowers decision-makers to act with speed and agility.
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.
SAP is a market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. Our mission is to help the world run better and improve people’s lives. Our customer experience solutions help you connect teams across your organisation, so they can deliver exceptional customer experiences, together. They help you understand your customers and engage them with hyper-personalised experiences. This gives them the freedom to explore and interact – and ultimately, to choose you.
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
Verint Experience Management provides comprehensive management of all direct, indirect and inferred experiences. It delivers a strong set of analytics engines so that brands can generate insights everywhere and drive action for ongoing improvement across the organization, including executive-level and real-time operational action.
Zoho creates 45+ apps to solve business problems for over 50M users around the world. Zoho also offers a range of developer tools: business users can rapidly create custom low-code applications with Zoho Creator; professional developers can build on a full stack serverless platform, Zoho Catalyst.
Five9 is an industry-leading provider of cloud contact centre solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Centre provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centres increase productivity, be agile, boost revenue, and create customer trust and loyalty.
Improving experiences is why InMomentTM exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise.
Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action.
Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.
RingCentral offers an integrated internal and customer communication platform in the cloud, that delivers great customer and employee experiences. It brings together market leading contact centre (CCaaS) and unified communications (UCaaS) that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers.
ServiceNow is an American software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. In the CX space, ServiceNow connects and empowers the whole company to deliver unmatched customer experiences by enabling employees to quickly, proactively, and transparently meet and exceed expectations.
With ServiceNow, you can automate and streamline work across the front, middle, and back-office for happier customers, more productive employees, and an improved bottom line.
Evam is a leading provider of next generation customer engagement paradigms, tools and systems to connect enterprises to their customers and help them stay in touch with them through sustainable, mutually rewarding journeys that treat each customer as a unique individual. Evam empowers banks, telecommunication companies and others to process billions of interactions and ensure the right action to be taken in real-time to derive maximum business value. Evam is recognized by global analysts in real-time customer engagement and event stream processing. Evam is currently being used by many leading companies around the world to interact with over 600 million end-users every day.
With Redpoint’s software platform, rgOne, innovative companies are transforming their customer experiences across the enterprise and driving higher revenue. Redpoint’s solutions provide a remarkably unified, single point of control where all customer data is connected and every customer touchpoint intelligently orchestrated. Delivering the perfect customer experience – more engaging, highly personalized moments, relevant next-best actions, and tangible ROI—this is how leading marketers lead markets. To learn more, visit redpointglobal.com.