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All Sponsors
FullStory
FullStory’s digital experience intelligence solution empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
KPMG
In the new rules of business, speed and scale are table stakes. Increased expectations to stay relevant, continuously adapt, work smarter, grow faster, and deliver sustainability are constant pressures. Companies are realizing the key to accomplishing these expectations is to rapidly realign around the customer’s evolving needs in this increasingly digital world. This demands a continuous capability that requires a truly collective approach. Combining innovation with industry expertise and agility, KPMG can help you harness technology to build a connected enterprise that will create business value and drive sustainable growth in today’s digital world.
Medallia
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Qualtrics
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.
Cloudblue
CloudBlue helps organizations accelerate their business growth and expand offerings for the As a Service economy. Our solutions enhance operational efficiency, increase agility thus turbo-charging time to market. We help to automate, centralize and streamline multiple products, catalog, vendor and channel management processes. This means you publish and commercialize solutions across multi-country, multi-tier channel systems much faster while reducing complexity. The CloudBlue network and the extensibility of our solutions enable you to build a thriving self-sustaining ecosystem and grow market share and revenue. We serve more than 180 companies around the globe and powers the world’s largest cloud B2B marketplaces, which represent nearly 30 million B2B cloud subscriptions.
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.
IBM
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world. For more information about IBM visit: https://ibm.biz/BdP872.
InMoment
Improving experiences is why InMomentTM exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise.
Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft offers modern, connected business applications that unify your business – from data to people to processes – and adapt to your changing needs.
NICE
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.
Acxiom
Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.
Ada
Ada is the world’s leading customer service automation company. Built for support teams, Ada’s AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Aisera
Aisera offers the world’s first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif., and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.
Alchemer
Alchemer (formerly SurveyGizmo) offers you the Enterprise Feedback Platform to capture feedback your way and put it to work right away. Our CX solution provides market-leading flexibility, ease of use, and speed to value to collect, act, and analyze customer and employee feedback. The Alchemer Enterprise Feedback Platform is easily integrated into your tech stack giving your teams the ability to immediately act upon feedback, and connect feedback with key business metrics in BI tools. Alchemer provides the functionality your organization needs but without the expense and headaches of more complex solutions.
Learn more at www.alchemer.com.
Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and large enterprise customers. Our 31,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022. For more information, visit www.amdocs.com.
ASAPP
ASAPP is a research-based artificial intelligence cloud provider committed to solving how enterprises and their customers engage. ASAPP creates state-of-the-art AI technology that covers all facets of the contact center. Leading businesses rely on ASAPP’s AI Cloud applications and services to multiply Agent productivity, operationalize real-time intelligence, and delight customers.
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit our website.
Bounteous
Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the world’s most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics, and Marketing, Bounteous elevates brand experiences and drives superior client outcomes.
CallMiner
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
Concentrix
Human-centered, tech-powered, intelligence fueled. We’re the global technology and services leader that powers the world’s best brands. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of what we do lies a commitment to transforming the way companies connect, interact, and grow across the world and into the future.
Coveo
Coveo uses AI and intelligent search technologies to personalise millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, commerce, contact centres, intranets and digital properties and apps effortless, content-rich and effective.
eGain
eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.eGain.com for more info.
Forsta
Forsta is the world’s leading Experience and Research technology company bringing clients a new frontier of customer experience. Our Voice of the Customer tools are simple enough to deploy in days, powerful enough to tailor to your exact needs, all supported by our world class consulting services. Together we grow smarter and faster as we bring customer experience research to life. Forsta was born through the merger of Confirmit and FocusVision.
Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 30% of the world’s internet users, supporting globally recognized brands across industries including retail, travel, financial services and telecommunications. For more information about Quantum Metric, visit www.quantummetric.com
Reltio
At Reltio, we believe data should fuel companies’ success, not hold them back. Our first-of-its-kind, cloud-native SaaS platform unifies multi-source, complex data into a single source of trusted information. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers—from start-ups to large enterprises in more than 140 countries spanning multiple industries—rely on our award-winning platform to fuel their success.
Reputation.com
Reputation.com helps companies delight their customers at every touchpoint by helping them to Get Found, Get Chosen, and Get Better. Your reputation is built from every interaction a person has with your brand—from search to sale, first use to renewal, customer service call to service review. If you’re not proactively soliciting, consolidating, promoting, and acting on feedback at every stage of the journey, consumers will take their business elsewhere. That’s why we’re dedicated to building the only integrated platform that helps companies foster lasting loyalty.
Our Saas platform is used by household brand names across 77 unique industries, and by utilising 29 patents we hold, our customers enjoy features and functionality simply not available anywhere else. We operate globally from our 8 offices and employ over 400 people who are experts in what we offer.
Your reputation is the pulse of your organisation, in today’s Feedback Economy, you need to have a 360-degree view of your online brand to ensure you stay on top of the narrative and connect effectively with your customers. Your reputation matters. With Reputation.com as your ORM and CX partner of choice, you can optimise it!
Rightpoint
Rightpoint, a Genpact company is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.
Thematic
Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, using the best AI models in one tool. Our customers get quick access to quantified and rich insights, saving thousands of hours.
Now you can empower everyone across the company with an understanding that helps them to be customer led. Your insights are traceable, quantified and rich with customer comments.
The launch of Thematic Answers in 2023 allows you to get insights at the click of a button. With advanced language models, you can ask any question of your feedback. Identify pain points, uncover the drivers of CX metrics, find supporting quotes, and receive issue-solving suggestions.
Thematic is more than a tool for discovering insights. It saves your team thousands of hours in data preparation and analysis. And with no need to train AI models or manually code responses, as our customer LendingTree say, ‘Thematic works straight out of the box.’
TheyDo
TheyDo is the first platform that can show businesses all parts of all journeys in one place. It’s the only platform where all metrics and quantitative data are linked to the actual touchpoint where the data is coming from, and where all qualitative insights complement and support the emotional aspect of each journey step.
With TheyDo, teams from across functions – CX to product, marketing, sales, and customer success – can manage all of their data and insights in the context of where it takes place across each journey. From here, they collaborate in real-time, spot opportunities, and prioritize work. Not only does this give their company a competitive advantage, but it brings the customer front and center in everything they do.
Verint
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
Verint Experience Management provides comprehensive management of all direct, indirect and inferred experiences. It delivers a strong set of analytics engines so that brands can generate insights everywhere and drive action for ongoing improvement across the organization, including executive-level and real-time operational action.
BlastX
BlastX Consulting provides strategic, digital experience advice and implementation services to help brands drive deeper customer relationships using data driven insights to optimize the digital experience. Over the past 20 years, we have assembled a seasoned team of consultants with deep expertise and experience across a wide array of strategic, technical, and operational disciplines who share a passion for helping brands be customer centric, creating strategies to enable the ultimate experience across touchpoints. We also embrace a set of core values and encourage the entire BlastX team to “Make Your Mark”. For more information, visit us at blastx.com.
Deluxe
Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner.
HCLSoftware
HCLSoftware fuels the Digital+ economy by developing, marketing, selling and supporting solutions. HCL Discover is one of those solutions and provides behavioral insights to collect real-time insights into your customer’s needs. Our platform reveals where they are in the digital customer journey, what information or interaction they need next, and what difficulties remain. In addition, HCL Discover provides behavioral data insights that give you data that can detect user friction points and inform predictions of intent for websites, mobile apps, and portals. Discover helps businesses to attract, understand and keep customers while unlocking hidden digital insights.
Khoros
Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action.
LiveVox
LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at info@livevox.com.
MessageGears
MessageGears is the only customer marketing platform built for today’s enterprise. Powered by Accelerator™ technology, MessageGears delivers advanced customer segmentation and message personalization and delivery that simply outperforms other enterprise marketing clouds and data platforms. Through direct data access and innovative platform capabilities, marketers can deliver consistently compelling customer experiences at massive scale, faster and more flexibility than ever before. MessageGears has transformed what marketers thought was possible at major brands like Expedia, Rakuten, T-Mobile, and OpenTable. Learn more at messagegears.com.
Optimizely
At Optimizely, we’re on a mission to help people unlock their digital potential. We equip teams with the tools and insights they need to experiment in new and novel ways. Now, your company can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler.
With Optimizely, no matter your goals, no matter your industry, no matter your experience, there’s no limit to what you can do.
QuestionPro
QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.
Sendoso
Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers. Trusted by over 800 companies, Sendoso is an essential part of successful demand generation, account-based, and customer experience programs. Founded in 2016, Sendoso is backed by $152M in venture funding and has a global footprint, with a presence in North America, Europe, and Asia Pacific. Learn more at sendoso.com.
Tethr
Tethr is a research-backed conversation analytics platform that surfaces automated insights from customer conversations, and delivers those insights to the decision-makers who need them. Backed by over a decade of customer experience and sales research, our cloud-based platform easily surfaces important insights from phone calls and other customer interactions. Our customers use Tethr to quickly turn large amounts of unstructured conversation data into insights that fuel smarter decisions, improve business performance, and ultimately increase bottom-line growth.
Zeta
Zeta Global Holdings Corp. (NYSE:ZETA) is a leading data-driven, cloud-based marketing technology company that empowers enterprises to acquire, grow and retain customers. The Company’s Zeta Marketing Platform (the “ZMP”) is the largest omnichannel marketing platform with identity data at its core. The ZMP analyzes billions of structured and unstructured data points to predict consumer intent by leveraging sophisticated artificial intelligence to personalize experiences at scale. Founded in 2007 by David A. Steinberg and John Sculley, the Company is headquartered in New York City. For more information, please go to www.zetaglobal.com.
Assembled
Assembled is the only support ops platform that’s designed to prepare you for anything. Assembled’s agile workforce management platform enables more accurate staffing decisions, ease and control in scheduling, and crystal-clear visibility into data that helps improve performance and productivity. Assembled’s vendor management solution provides end-to-end visibility in allocating workload requirements and monitoring efficiency across a vendored operation. In empowering support teams be at the right place and at the right time, Assembled supercharges the entire ecosystem, from engaged agents to informed leadership to satisfied customers.
Brooks Bell
Customer expectations are constantly changing. Organizations who are agile enough to quickly address changing customer expectations will win.
Brooks Bell is a consulting firm that provides everything organizations need to match that speed of change in customer expectation.
We drive organizational transformation and build insight-driven cultures through consulting, research, and experimentation services. We help our clients better understand their customers, optimize their processes, and generate attributable ROI for their strategic initiatives.
D-ID
D-ID’s solution offer enterprises the ability to customize and improve customer service, sales, and support. Enterprises can produce photorealistic digital humans who can interact with consumers in a more human, engaging and effective way, while maintaining the efficiency, reliability, and consistency of automated platforms.
In real-time, D-ID generates videos and paired with conversational AI, D-ID’s technology puts a face to automated customer services, creating talking digital humans that make interactions more human and natural.
JourneyTrack
JourneyTrack.io has pioneered a customer-first, enterprise grade SaaS experience management platform enabling organizations to understand, optimize, and prioritize their customer experience. Brands struggle to deliver the seamless journeys consumers demand across physical and digital channels, geographies, demographics, and more. JourneyTrack allows them to create, govern, and democratize personas and end-to-end user journeys across the organization, harnessing actionable insights and benchmarking improvements over time, with the goal of delivering ideal customer experiences – globally. This cloud-based collaboration suite is designed to handle the complexities and needs of enterprise-level teams, and it was created with input from 15 world-renowned brands to ensure it fills the gaps and challenges they face.
KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.
Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that`s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.
Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What`s more, we`ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
Liferay
Liferay helps organizations meet their unique challenges by creating innovative, customer-centered experiences on our cloud-powered digital experience platform (DXP). Our platform is open source, which makes it more reliable and secure. Over a thousand organizations in financial services, insurance, manufacturing, healthcare, government, and more use Liferay worldwide.
OPINATOR
OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.
OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.
Sendbird
Sendbird believes conversations are at the heart of building relationships and getting things done. The company’s global conversations platform powers over 7 Billion mobile messages and interactions every month. Industry leaders like Reddit, Hinge, and Paytm build with Sendbird chat, voice, video, and livestream APIs to create a differentiated user experience that improves customer retention, conversion, and satisfaction. Headquartered in California, Sendbird is venture-backed by ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.
Studio Science
Designing better brand experiences, product experiences, website experiences, and eCommerce experiences, Studio Science is more than a design agency, Studio Science is a modern design consultancy.
We work with industry-defining enterprise and technology companies as a consultative creative partner and an extension of our clients’ team to help them solve bigger problems through design.
Studio Science are experts in:
-Visual Communication Design
-Brand Strategy and Design
-Interaction Design and Development
-Digital Product Design and Development
-eCommerce Solutions
-Technology Experiences
ZIZO
ZIZO is a revolutionary employee gamification platform that uses game mechanics to boost employee engagement in the workplace. This unique platform integrates operational software to enhance the performance of your employees while providing real-time insights. Whether you’re managing sales teams, call centers, or any other department, ZIZO allows you to implement gamification to motivate and boost you employees’ productivity.